This website is owned and operated by Moore-Vape (hereinafter referred to as “Moore,” “we,” “our,” or “us”).

This Privacy Policy explains what types of information we collect, how we use it, and the steps we take to protect it.
We collect and process personal data only in accordance with applicable privacy laws and regulations relevant to Moore-Vape.

Please note that our website may contain links to third-party sites that are not operated or controlled by us. We are not responsible for the privacy practices or content of those external websites.

If you have any questions or require further information regarding this Privacy Policy, please contact us at:📧 bug-puff@outlook.com

Each time you visit our website, our web servers automatically record certain technical information, including:

1. the name and version of your browser and operating system;

2. your IP address and Internet Service Provider (ISP);

3. the website that referred you to us;

4. the pages you visit on our site; and

5. the date, time, and duration of your visit.

This information is stored for security, system administration, and statistical purposes. We may also analyse anonymous or de-identified data sets to improve our website performance and user experience.

Personal information may be collected through our website (for example, via online forms), through telephone or email enquiries, or through adverse reaction reports related to our products.
We only collect personal information that you voluntarily provide, and you are entirely free to decide whether or not to supply this information. However, choosing not to provide certain details may limit our ability to respond to your enquiry or deliver specific services.

If you contact us, we may collect the following types of personal information:

1. your name and contact details (e.g., address, telephone number, or professional details, if applicable);

2. the nature of your enquiry or adverse reaction report; and

3. other relevant details, such as your age, gender, or medical information, if applicable to your enquiry.

If you contact us by telephone, and our staff are temporarily unavailable, you may choose to leave a voice message. In such cases, the information you provide in the recording will be treated as personal information and handled in accordance with this Privacy Policy.
Providing such information is entirely voluntary.

We may use your personal information for the primary purpose for which it was collected, or for other related purposes as permitted by law. These purposes may include, where applicable:

1. Providing products or medical treatments under programs or services you have registered for with us.

2. Maintaining records of medical enquiries, product complaints, and adverse events, and fulfilling our reporting obligations to relevant regulatory authorities such as the Therapeutic Goods Administration (TGA).

3. Monitoring, assessing, and improving the quality, safety, and performance of our products and services.

4. Providing information or advice regarding our products or services that you have requested.

5. Sending you updates or marketing materials related to our products or activities that may be of interest to you (you may opt out at any time).

6. Notifying you of legally required matters, such as product recalls or safety updates.

7. Ensuring compliance with applicable laws, regulations, and industry codes of conduct.

8. Conducting market research and generating customer insights to improve our offerings.

We may also use personal information provided by individuals who request ongoing updates about our products and services, or for other purposes with your prior consent.

For one or more of the purposes outlined above, we may disclose your personal information to:

1. Service providers, including registered medical practitioners (who may monitor your health condition and provide tailored prescriptions) and pharmacists (who may dispense products under prescription).

2. Regulatory authorities, as required by law or regulation.

All Moore-Vape employees, contractors, and service providers who handle personal information are bound by confidentiality and privacy obligations under the Privacy Act 1988 (Cth), other applicable laws, and this Privacy Policy.

We may also use non-personal information (such as IP addresses or anonymised usage data) for security monitoring, system administration, terms enforcement, and website protection.
De-identified information may additionally be used to meet our reporting obligations under the Therapeutic Goods Act 1989 (Cth).

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